Product Support Download SMART Notebook Getting Started Downloads and Drivers Courses & Certifications Contact Support. Download - Download -Mac (.
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Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
Download SMART Software. SMART Notebook software. Windows operating system. Mac operating system. SMART Notebook 10 is a robust program created for SMART Board users. This program can be installed on your work or home computer so you can create lessons and presentations wherever you are. Note: This program is meant only for use with SMART. SMART Notebook 18 downloads - SMART Technologies. This version is discontinued. Although this version has been discontinued, you can access our library of guides, videos, knowledge base articles and community discussions any time. Visit the Discontinued products and customer support program page for more information.
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- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel 'sticky' or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
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- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Air (Retina, 13-inch, 2019)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
- MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2018)
- MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2019)
Note: No other Mac notebook models are part of this program.
Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.
The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
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- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Mail in your device to the Apple Repair Center.
To prepare your unit for service, please backup your data.
Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.
Setting up and using Dual Display on your MacBook with the Projector or SmartBoard
Visit to download the Notebook Maestro Add-On to enable this feature in SMART Notebook desktop. SMART Notebook for iPad is a light version of the SMART Notebook collaborative learning software. Using this app, you can both use and edit SMART Notebook lesson activities for individual and collaborative learning with an iPad. With an external display or SmartBoard connected to your Mac each display can have its own windows and full-screen apps. You can spread out your work however you like. To use an external monitor or SmartBoard this way, Do the following.
Here are some ways to use a Projector or SmartBoard when presenting content to your class; You may use Dual Display or Video Mirroring. Dual display allows you to have presenter information or prompts—for example, your slide notes, a preview of the next slide, a timer, and IM all on your MacBook Air screen, while your class can see only the slideshow on the other. Video mirroring displays ALL the screen content identically on both screens. Most Teachers will want to use Dual Display mode so that they can have IM, email etc., up on their laptop all while just showing a presentation to their class while connected to the SmartBoard. No need anymore for Video Splitters or extra VGA cables!
In order to use the SmartBoard editing capabilities such as highlighters, keyboard, markers, etc., you must first open the Smart Notebook (you can then minimize it) to make those tools fully available to your mirrored screen. You will likely have to drag notebook over or your popup keyboard to the mirrored screen to use it on that screen.
To view a presentation using a dual-display configuration so you can have personal content open, but not showing on SmartBoard:
You will need:
SMART Notebook installed (if you have a SMART Board)
Apple VGA-to-Thunderbolt Adapter (Dongle)
VGA Cable with combined or separate audio cable
USB connection to SMART Board or gray wireless adapter
First connect the VGA cable that comes from the wall and the gray Kramer video splitter to the white Apple VGA Adapter (Dongle).
Connect the VGA adapter into the Thunderbolt port on the right side of the MacBook Air (or left side of a MacBook Pro).
Plug the audio cable into the small, round audio port on the left side of the MacBook Air.
If you have a SMART Board, plug the USB cable or wireless adapter for your SMART Board into one of the MacBook’s USB ports. For wireless adapters, you will have to hold down the red button until the light blinks green. You may have to do this on the bottom-right corner of the SMART Board as well, behind they gray frame.
Choose Apple menu > System Preferences, and then click Displays.
Click Arrangement and follow the onscreen instructions.
Make sure Mirror Displays is not selected.
In order to use the SmartBoard editing capabilities such as highlighters, keyboard, markers, etc., you must first open the Smart Notebook (you can then minimize it) to make those tools fully available to your dual displayed screen. You will likely have to drag notebook or popup keyboard to the secondary screen/SmartBoard to use it on that screen.
To Use the SmartBoard Functions when set to Video Mirroring:
You will need:
SMART Notebook installed (if you have a SMART Board)
Apple VGA-to-Thunderbolt Adapter (Dongle)
VGA Cable with combined or separate audio cable
USB connection to SMART Board or gray wireless adapter
First connect the VGA cable that comes from the wall and the gray Kramer video splitter to the white Apple VGA Adapter (Dongle).
Connect the VGA adapter into the Thunderbolt port on the right side of the MacBook Air (or left side of a MacBook Pro).
Plug the audio cable into the small, round audio port on the left side of the MacBook Air.
If you have a SMART Board, plug the USB cable or wireless adapter for your SMART Board into one of the MacBook’s USB ports. For wireless adapters, you will have to hold down the red button until the light blinks green. You may have to do this on the bottom-right corner of the SMART Board as well, behind they gray frame.
On your Mac, go to System Preferences>Displays and change the resolution to 1024x768 (you can change this when your projector is not connected).Mac os x el capitan full download.
Click on the “Arrangement” tab. In the bottom left corner of the window, you will see a check box marked “Mirror displays”. Your projector will then mirror your MacBook’s desktop.
If you have a SMART Board, you will also have to align the board by holding down the buttons on the tray and clicking the arrows.
You can use SmartBoard Functionality while in Dual Display mode, but for this to work, you must first drag your Smart tools over to your SmartBoard from you MacBook display.
To Use the SmartBoard Functions when set to Dual Display:
With an external display or SmartBoard connected to your Mac each display can have its own windows and full-screen apps. You can spread out your work however you like. To use an external monitor or SmartBoard this way, Do the following:
Move your pointer to the edge of the screen to move it to the next display or,
Click and drag the application you want on the other display or SmartBoard and drag it to the right of your MacBook screen and you will see it begin to appear on the SmartBoard or External Monitor.
Apple TV
With AirPlay and Apple TV, your HDTV also works as a fully-functional display. You can move windows or entire spaces to your TV, or even mirror your computer's display.
Full screen applications
You can use full screen apps on each display independently, such as when viewing video content from a browser session or app. Open an app full screen on one display. On your other display, open an additional app as either windowed, or full screen.
To switch between full screen apps, move your pointer over to the app and click. You can also use Mission Control or press Command-Tab to change your focus.
Working with the menu bar
Your MacBook will show a menu bar on every screen. The menu bar on each display changes depending on which application you are working in. Click a window belonging to the app, select the app icon in the Dock, or press Command-Tab to switch between applications.
Working with the Dock
When the Dock is configured to appear at the bottom of your screen, it's available on whichever screen you’re working on. Just move your pointer to the bottom of either display. When the Dock is configured for the left or right position, it appears on the leftmost or rightmost display edge.
Tip: If you don't see your dock because it's set to hidden or there's a full screen app on the display, move your pointer to the location of the Dock. If the Dock still doesn't appear, swipe your pointer towards the Dock again to unhide it.
Using Mission Control to organize windows and full-screen apps
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App windows are assigned to a single space. You can use Mission Control to see all of the Spaces assigned to each display and to move them. To move a Space, drag it from one display to the other. To work with Mission Control, Swipe up with three fingers to open Mission Control, and back down to close it. Swipe left or right with three fingers to switch desktops, or move the cursor over a group of windows and unpinch with three fingers to see them more clearly.
Windows in Mavericks reside in a single space by default, so they usually don't span multiple displays. When a window is dragged between displays, it appears translucent on one of the displays to indicate this. After you are done dragging the window, it snaps to one display.
If you need an app window to span multiple displays, deselect the option 'Displays have separate Spaces' in the Mission Control pane of System Preferences.
You can also assign an app to a specific display space from the app's menu in the Dock. Windows assigned to a space always open there when the display you specified is connected.
Create a Keyboard Shortcut to Enter & Exit Full Screen App Mode
Open System Preferences and click on the”Keyboard” icon
Select the “Keyboard Shortcuts” tab and choose ‘Application Shortcuts’ from the list on the left
Click on the + icon to add a new keyboard shortcut for all applications and type the following exactly:
Enter Full Screen
Now you need to assign it a keyboard shortcut, I chose Command+Control+F because it serves no purpose in OS X, but it’s the old keyboard shortcut for entering into Front Row
Click “Add” and then click on the + icon again, this time typing:
Exit Full Screen
Choose the same keyboard shortcut as you chose before, in this case Command+Control+F, and click onto “Add” again
Close out System Preferences
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Now pick an app that supports full screen mode natively, like Safari or Preview, and hit Command+Control+F to enter or exit from the apps full screen mode, toggling it with ease. Why didn’t Apple set a key command for this in the first place? I don’t know.